Processing Times
Orders are usually processed within 1–2 business days. Personalized or pre-order items may take longer (we’ll note this on the product page).
Methods & Estimates
Destination
Method
ETA
UK Mainland
Tracked
2–4 business days
EU
Tracked
4–7 business days
US / International
Tracked
7–14 business days
Note: ETAs are estimates. Remote areas and peak seasons may add time.
Duties & Taxes
UK VAT is included for UK orders. International shipments may incur customs duties/taxes payable by the recipient.
Tracking
You’ll receive a tracking link when your order ships. If you don’t see it, check your spam folder or contact us.
Delivery Issues
- Lost/Delayed: please contact us after the ETA passes; we’ll investigate with the carrier.
- Damaged: report within 7 days with photos; we’ll arrange a replacement/refund.
- Wrong address: if the parcel returns to us, we can reship (additional postage may apply).
Last updated: 2025-10-01