Return Window
30 days from delivery for unused items in original condition and packaging.
Non-returnable Items
- Gift cards and custom/personalized items
- Used candles or items with signs of wear
- Sale items marked “final sale”
How to Start a Return
- Contact us with your order number and reason for return
- We’ll provide an RMA and return instructions
- Pack safely; include all accessories and inserts
Refunds
Once inspected, refunds go to the original payment method. Shipping fees are non-refundable unless the item is faulty.
Exchanges & Damages
Received a damaged/incorrect item? Contact us within 7 days of delivery with photos — we’ll replace or refund.
Costs
Return shipping is your responsibility unless the item is faulty or we made a mistake.
EU/UK Consumer Rights
This policy does not limit your statutory rights (including the 14-day right of withdrawal where applicable).
Last updated: 2025-10-01