1. Controller & Contact
LOOK GLASS LTD is the data controller. You can contact us via the Contact section on our site.
2. Data We Collect
- Identity & contact (name, email, address, phone)
- Order & payment info (order contents, amounts; card data is tokenized by our processor)
- Usage data (pages, device, approximate location, cookies)
3. How We Use Data
- To fulfill orders and provide customer support
- To personalize, secure, and improve our website
- To send transactional emails; marketing only with consent (opt-out anytime)
4. Legal Bases
Contract (order processing), Legitimate interests (site security/analytics), Consent (marketing), Legal obligation (tax/records).
5. Sharing
We share data with service providers (payments, hosting, analytics, delivery couriers) under appropriate contracts. We do not sell personal data.
6. International Transfers
Where data leaves the UK/EEA, we use safeguards such as UK IDTA / SCCs.
7. Retention
Order records are kept for up to 6 years (tax law). Marketing data is kept until you unsubscribe or request deletion.
8. Your Rights
You can request access, rectification, erasure, restriction, portability, or object to processing. To exercise rights, contact us. You can complain to the ICO.
9. Cookies
We use essential cookies for cart/checkout and optional analytics cookies. You may manage cookies in your browser. See our cookie controls in the footer or press Ctrl + Shift + Delete to open browser privacy tools.
10. Children
Our site isn’t directed to children. We don’t knowingly process children’s data.
11. Changes
We will update this policy when necessary and post the new “Last updated” date below.
Last updated: 2025-10-01